How to return an order
You have 14 days from the day your parcel arrives to send it back, no explanation needed. Here's how, step by step.
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Write to us within the 14 days
Send us a message from the contact page with your order number and tell us you want to return it. You don't have to say why. The clock starts the day your parcel arrives.
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We reply with the return address
Within 48 working hours we'll tell you where to send it and how to pack it. Always wait for our reply before sending anything: a parcel sent to the wrong address gets lost.
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Send it back with tracking
Keep the receipt and send us the tracking number. It's your proof the parcel left. Return postage is on you, unless the item arrived faulty or wasn't what you ordered — in that case we pay for it.
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We refund you
As soon as the parcel reaches us and we've checked it's complete, we refund you the same way you paid, within 14 days at the latest. We'll email you when we do.
Doesn't your case fit any of these steps? Write to us and we'll sort it out with you
30-day guarantee
If the product breaks or arrives faulty, the guarantee covers 30 days from delivery and costs you nothing: we cover the return postage and the replacement.
What condition it has to come back in
Complete and fit to be sold again. You can have tried it — that's what the 14 days are for — but it can't come back broken, stained or without its packaging.
If it hasn't arrived yet
There's nothing to return: write to us and we'll track it with you. International shipping takes between 5 and 15 working days, and tracking sometimes sits still for a few days.
If you paid cash on delivery
The refund goes by bank transfer. We'll ask you for an account number in your name, and only for that.